Your Game99 Your Data Is Fully Secure

Welcome to Game99. This Privacy Policy ("Policy") applies to all users of the Game99 platform. We understand how valuable your personal information is to you. That is why Game99 has followed a clear and honest privacy policy from the very beginning.

This Policy explains in detail what types of information Game99 collects, why it is collected, how it is stored, and when it may be shared with third parties. Our goal is to give you full transparency so you can use our platform with complete confidence.

This Privacy Policy of Game99 Terms and Conditions and Responsible Gaming Policyapplicable in conjunction with -.

Game99 only collects information that is strictly necessary. We never collect unnecessary or excessive data. A full breakdown of what we collect is provided below:

Information Provided Directly:

Automatically Collected Information:

• Device Information: Device type, operating system, and browser version.
• Log Data: IP address, login time, and session information.
• Gaming Activity: Game history, bet amounts, and win/loss records.
• Transaction History: Dates, amounts, and methods for deposits and withdrawals.
• Cookies & Tracking: Information about site usage patterns and preferences.

Game99 uses the data it collects only for specific, clearly defined purposes. We never use your information beyond its original intent.

• Account Management: Your information is used for registration, login, and account verification.
• Transaction Processing: Payment information is used to securely process deposits and withdrawals.
• Customer Support: Your contact details are used to resolve issues and respond to your queries.
• Security Assurance: To prevent fraud, money laundering, and account hacking.
• Personalized Experience: Game recommendations and relevant offers tailored to your preferences.
• Legal Compliance: To comply with international gaming licenses and legal obligations.
• Service Improvement: Analytics to improve platform performance and enhance the user experience.

Game99 never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances:

• Payment Processor: bKash, Nagad, and other payment gateways only receive the information needed to complete a transaction.
• Game Provider: Our game software partners only receive the information necessary to operate the games.
• Legal Authorities: Information may be disclosed to government authorities in response to a court order or lawful investigation.
• Security Experts: Where necessary, relevant data may be shared with auditors to ensure platform security.

Game99 does not retain your data longer than necessary. The retention period for each type of information is listed below:

• Account Information: Retained while the account is active and for up to 5 years after closure (as required by law).
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulations.
• Gaming History: Retained while the account is active; 2 years after closure.
• Log Files & IP Information: Retained for a maximum of 90 days.
• KYC Documents: Stored securely on our servers for up to 5 years after verification.

Once the applicable retention period ends, your data will be securely deleted or anonymized. If you request deletion, we will do our best to comply within our legal obligations.

Game99 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Performance Cookies: Used to understand which parts of the platform get the most traffic and to improve the overall experience.
• Functionality Cookies: Used to remember your language preference, theme settings, and similar choices.
• Analytics Cookies: Analyzes user behavior to help us improve our services.

Game99 gives you full control over your personal information. Your rights are outlined below:

Game99 is strictly for adults (18 and older). We do not knowingly collect information from anyone under the age of 18.

• Age verification is mandatory during registration.
• If a minor opens an account, it will be closed immediately and all associated data will be deleted.
• If a parent or guardian becomes aware that their child is using Game99, please contact our support team immediately.

Game99 uses industry-leading security measures to protect your data. Our multi-layer security architecture ensures your information stays protected at all times.

• 256-bit SSL/TLS Encryption: All data transmissions are protected with the highest standard of encryption.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Data Backup: Your data is backed up across multiple secure servers.
• Anti-Fraud System: AI-powered anti-fraud system that detects suspicious activity in real time.

Game99 may update this Privacy Policy from time to time. For significant changes, we will notify you via your registered email and through a platform notification.

• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• The "Last Updated" date at the top of this page is always kept current.
• If you request a copy of a previous version, we can provide it through our support team.

For any privacy questions or concerns, please reach out to our support team. We typically respond within 24 hours.