Gaming should be a source of fun, not stress. Game99 is always here for you — so you can play in a healthy, informed, and responsible way.
At Game99, we believe online gaming should be a purely enjoyable experience. But when gaming shifts from a habit to an addiction, it can have a negative impact on a person's life, family, and finances. That is why Responsible Gaming This isn't just a policy — it's a promise we stand by.
Responsible gaming means managing your budget, sticking to time limits, and reaching out for help when you need it. Game99 provides tools designed to keep you informed and help you make the right decisions. Our goal is to ensure your gaming experience remains positive at all times.
Remember — there are no guaranteed wins, and that's a normal part of gaming. But playing responsibly means that even when you lose, you keep your peace of mind, your relationships, and your balance in life. Game99 is your most trusted partner in maintaining that balance.
Measures we have in place to protect you
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded.
Set a time limit for each gaming session. Once the time is up, Game99 will automatically alert you.
If you feel like you need a break, you can temporarily suspend your account for a set period of time.
You can view a full history of your gaming activity, deposits, and withdrawals at any time.
At regular intervals, Game99 will remind you how long you have been playing and how much you have spent.
Our 24/7 customer support team is always on hand to help with any issue and provide the guidance you need.
If you notice any of the signs below, it is important to take action. Addressing the problem early makes it much easier to resolve.
Responsible players always follow these core principles. Make them yours too.
Manage your gaming limits in just a few simple steps
Log in to your Game99 account and click the profile icon in the top right corner.
From the profile menu, select the "Responsible Gaming" option.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Changes take up to 24 hours to take effect.
Set a maximum time limit for each gaming session. You'll receive an automatic alert when your time is up.
Enable the Reality Check feature to receive a reminder every 30, 60, or 90 minutes.
If you feel like you need a break, you can suspend your account for anywhere from 1 week to 1 year.
Game99 puts you in full control — you set your own limits
Maximum daily limits on deposits and bets
Maximum limit on total spending over a seven-day period
Control over your total deposits for the entire month
Set a maximum time limit per session
24 hours to 30 days for a short-term break
Option to close your account long-term or permanently
Answer the following questions honestly. They will give you a clear picture of your own gaming habits.
Have you ever spent more than your planned budget and regretted it afterwards?
After a loss, have you ever placed larger bets to try to win that money back?
Have you ever hidden your gaming activity from family or friends?
Is gaming affecting your work, studies, or relationships?
Do you feel anxious or uneasy when you are unable to play?
Have you ever taken out a loan or borrowed money from someone to fund gaming?
Game99 is strictly for players aged 18 and above. We have firm measures in place to keep minors away from gaming.
Gaming addiction is a real problem, and there is a way out. Seeking help is not a sign of weakness — it takes courage.
Our trained support agents are available via 24/7 live chat to help you with any issue you may have.
Consult a mental health professional to address gaming addiction. Our support team can point you in the right direction.
Have an open conversation with the people close to you. Support from family and friends is one of the most powerful tools for overcoming addiction.
Answers to the most frequently asked questions about responsible gaming
Millions of players across Bangladesh trust Game99 because we take your safety just as seriously as your enjoyment. Join today and experience responsible gaming firsthand.