Game99's Terms and Conditions —
Everything Explained in Plain Language

Welcome to Game99. These Terms and Conditions ("Terms") govern your use of the Game99 platform. By using our website or app, you agree to these Terms. If you do not agree with any part of them, please discontinue your use of Game99.

Game99 is an internationally licensed online gaming platform built specifically for players in Bangladesh. We offer hundreds of games including slots, Sports Betting, fish games, and Live Casino.

• These Terms are available in both English and Bengali; in the event of any conflict, the Bengali version shall prevail.
• Game99 may temporarily or permanently suspend its services at any time without prior notice.
• All content, trademarks, and intellectual property on the platform are owned by game99.

To create an account on Game99, you must meet the following requirements. We reserve the right to verify every account, and any registration made with false information will be cancelled.

Eligibility Requirements:

• You must be at least 18 years of age.
• Each individual may only create one account.
• You must provide accurate and genuine information at the time of registration.
• You are responsible for keeping your account password confidential.
• You may not allow anyone else to access or use your account.

Game99 may request KYC (Know Your Customer) verification at any time. This process may require you to submit your national ID, passport, or other valid documentation. Withdrawals may be held until verification is complete.

Game99 supports deposits and withdrawals via Bangladesh's most popular mobile banking services — bKash, Nagad, and Rocket. All transactions are secure and encrypted.

Deposit Rules:

• Minimum deposit amount: BDT 100.
• Deposits are typically credited to your account within 5–15 minutes.
• Deposits must be made from a payment account registered in your own name only.
• Third-party payments are not accepted and will be returned.

Withdrawal Rules:

• Minimum withdrawal amount: BDT 500.
• Maximum daily withdrawal limit: BDT 500,000.
• Withdrawal requests are typically processed within 30 minutes to 2 hours.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• Large withdrawals may be held if KYC verification has not been completed.

Game99 reserves the right to temporarily suspend any transaction pending investigation. Accounts linked to money laundering or fraudulent activity will be closed immediately and reported to the relevant authorities.

Game99 offers a variety of bonuses and promotions. Each bonus is subject to specific terms, and players should read the relevant conditions carefully before claiming any bonus.

• Welcome Bonus: The deposit bonus is available to new members on their first deposit. To withdraw this bonus, you will generally need to complete 20–30x wagering.
• Daily Cashback: A set percentage of your daily net losses is returned to you as cashback.
• Reload Bonus: An additional bonus is available for deposits of a specified amount each week.
• Referral Bonus: Refer a friend and both of you will receive a bonus.

Game99 reserves the right to modify, suspend, or cancel any promotion at any time. Visit the platform regularly for the latest information on current promotions.

All games on Game99 are powered by RNG (Random Number Generator) technology, independently audited by third parties. Every game outcome is completely random and never predetermined.

• The use of bots, automated software, or any third-party tools is strictly prohibited.
• Exploiting game glitches or bugs to gain an unfair advantage is strictly prohibited.
• Operating multiple accounts from the same IP address or device is not permitted.
• If a technical error results in an abnormal win, Game99 reserves the right to void that amount.
• Collusion and team play are prohibited — all players must play independently.

Game99 monitors gaming patterns for suspicious activity. If unusual behavior is detected on an account, it may be temporarily suspended pending investigation.

Game99 takes responsible gaming seriously. We believe gaming should be purely for entertainment and should never lead to financial or personal hardship.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits at any time.
• Loss Limit: There is an option to automatically stop gaming after a set amount of losses.
• Self-Exclusion: You can choose to exclude yourself from the platform for a set period or permanently.
• Cooling-Off Period: You can take an account break for anywhere between 24 hours and 30 days.

Game99 reserves the right to temporarily or permanently suspend your account without prior notice in any of the following situations:

• Violation of any part of these Terms.
• Registration using false or incomplete information.
• Operating multiple accounts.
• Fraud, bonus abuse, or exploitation of the system.
• Suspicious financial activity or money laundering.
• Evidence of being underage.

You may also request account closure at any time through customer support. Please withdraw any available balance before closing your account.

Game99 treats the protection of your personal information as its highest priority. Our Privacy Policy You can find more details on the page.

• Your personal information is protected with 256-bit SSL encryption.
• Your information is never sold to third parties.
• Information may be shared with authorities in cases of legal obligations or fraud investigations.
• You have the right to request correction or deletion of your personal data.

Game99 shall not be held responsible for the following:

• Game sessions lost due to internet disconnection.
• Losses caused by device malfunctions or software issues.
• Abnormal outcomes caused by technical errors will be corrected afterwards.
• System failures on the part of third-party game providers.
• Losses resulting from unauthorized third-party access to your account.

Game99 reserves the right to update these Terms and Conditions at any time. For significant changes, we will notify you via your registered email or through a platform notification.

• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• The "Last Updated" date at the top of this page is always kept current.
• For any questions or concerns, please contact our customer support.

Any disputes relating to these Terms will be resolved through Game99's licensing authority. If you disagree with anything, please stop using the platform before reaching out.